Trisha Torrey writes about an issue we see at MedExtra on a regular basis in her blog post:

Another Patient Advocate Request « Every Patient’s Advocate

We help people like Jane everyday. Our members turn to us with every kind of medical problem. Our Care Managers work with them to find the the information, answers and resources they require to arrive at an answer, and achieve peace of mind.

People come to us not only with their unsolved medical issues, but also with everyday issues which range from simple to complex. From arranging medical tests (bloodwork or diagnostic imaging) to confirming a diagnosis and treatment plan through a Remote Second Opinion. Further, though our provider network, we are able to lower the costs of tests and care!

What we have come to appreciate in cases like Jane's is that as a result of the case going on for years, the medical record can become quite extensive. This has both positive and negative consequences.

On the up side, clues to the answer can be found in the workup and analysis that have been done over time. On the downside, the size of the record makes it like finding a needle in a haystack.

For services similar to MedExtra outside of Canada, Jane should be in touch with Health Advocate.

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